Andrew McMillan - Customer Excellence
Customer experience reflects a company’s internal culture, personality and brand. Andrew McMillan offers six steps to help your people deliver great customer experiences. It starts with happy and engaged employees.
Cary Cooper - Workplace Wellbeing
Cary Cooper is leading the movement to improve workplace wellness and it's no longer a 'nice-to-have' but a must-have. Find out why the health and wellbeing of your people is fundamental to the success of your organisation.
Julia Hobsbawm - Modern Networking
Julia Hobsbawm reveals how the way we network and manage our connections has a big impact on our wellbeing. There is a healthy way to network and Julia reveals how to boost our social health by taking back control of our knowledge, networks and time.
Robin Kermode - Powerful Presentations
When we speak to an audience, we often put on a public mask and use a different voice. Why can’t we seem to be ourselves when we give a talk? In 7 simple steps Robin Kermode reveals how to be a confident and authentic speaker.
Jim Lawless - Taming Tigers
Jim Lawless explains what Taming Tigers is and why it can be a powerful way to achieve things you never thought you could.
Richard Hytner - Managing Up
Leadership, says Richard Hytner, is a collective endeavour. Richard reflects on how the so-called No.2s can still have influence and use that to support the person at the top.
Bernard Hogan-Howe - Courage
Bernard Hogan-Howe reflects on his career as police commissioner at the Met, one of the most high-pressured leadership roles there is. Find out why setting values, being representative and building trust is so important.