Colin Shaw - Customer Experience
Everyone in the company is involved in Customer Experience. Don't confuse it with Customer Service, says Colin Shaw. In this video he reveals why behavioural economics is vital to delivering an exceptional Customer Experience.
In Customer Experience
Andrew McMillan - Customer Excellence
Customer experience reflects a company’s internal culture, personality and brand. Andrew McMillan offers six steps to help your people deliver great customer experiences. It starts with happy and engaged employees.
Shaun Smith - Customer Experience
Shaun Smith says brands need to get back to why they exist - to deliver value for customers. He explains how purpose driven brands are more successful and have a loyal customer following.
Linda Moir - The Customer Experience
Linda Moir explores how to perfect the customer experience by delivering brilliant basics and magic touches.
Mary Portas - Customer Experience
Queen of Shops, Mary Portas explains three ways we can improve the customer experience whatever the business and it starts with engaged, happy employees.
Nigel Barlow - Customer Experience
Nigel Barlow explains why customer experience needs to be top of the agenda. A great customer experience invokes an emotion in the customer that changes the way they remember that product or service and the company who delivered it.